Operation Project Manager / 運用プロジェクト責任者

Operation Project Manager / 運用プロジェクト責任者

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

●業務内容

・担当顧客の特別運用チームのリーダーとして、チームの統括管理、チームメンバーの管理、顧客調整を行い、デリバリの品質、体制に責任を持ち、お客様のITサービスの安定をリードする

・顧客とのコミュニケーションの窓口となり、デリバリ内容を調整し確実な対応ができるようにコントロールする

・重要・緊急対応発生時に、エスカレーションマネージメントとして、対応内容の取りまとめ、およびお客様対応を行う

・システムの導入・構築・移設・運用支援などをサービス範囲とし、IT環境全般の継続的な全体最適化に貢献する

・トラステッドアドバイザーとして、効果的な顧客との関係の構築と維持をし、顧客の満足するゴールへの実行責任を負う

新規ビジネス機会の創出と育成、案件提案開発のためにテクニカルサポートを提供することでの利益に貢献します。

顧客システムへの運用保守対応を通じて、顧客との継続的なリレーションを構築し、顧客およびHPEのビジネスに貢献します。

●必要知識およびスキル

・英語コミュニケーションのスキル（ビジネスメール、チャット）

・5年以上のIT技術職経（システム構築、保守や運用管理など）があること

・大規模、中規模のプロジェクトリーダーの経験、もしくは保守、監視チームでの管理者経験

・プロジェクトマネジメント領域の知識と実務経験がある
（スコープ、スケジュール、コスト、品質、リソース、コミュニケーション、リスク、調達などの管理知識）

・提案内容やHPEのソリューションを顧客に対しての論理的な説明およびコミュニケーションすることができる

・発生する問題の解決に向けてチームおよび協力会社と、主体的に計画/調整/実行を行うことができる

・チームや顧客が利用するドキュメントの作成、顧客説明ができる

・Server Hardware, Network, Storage, OS など基本インフラの製品知識

●あると望ましい経験や知識、資格

・英語コミュニケーションのスキル（ビジネス英会話）

・PMP資格

・ITILファウンデーション資格

・セキュリティ関連の資格

・ITインフラストラクチャーを構成するServer、Storage、ネットワーク、データベース、バックアップ、監視、仮想化などの基礎知識

Linux、Windows、HP-UX、VMware、Hyper-V等のOS,仮想OSの製品知識

Database(Oracle, SQLServerなど)の製品知識

運用監視ツール(SiteScope,JP1など)の製品知識

●勤務地

・必要に応じてHPEオフィスもしくは自宅からリモート業務

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE Careers (@hpecareers) • Instagram photos and videos

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.

#japanexperienced

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#japan
#operations

Job:

Services

Job Level:

TCP_04

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.