Cove started with renting coliving spaces. Now we've expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we're living our mission and growing our homes in South Korea and Japan.
Believing in the power of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.
Our Korea/Japan team enjoys the flexibility to work from home, a cozy cafe or basically anywhere! You can find the perfect spot to feel inspired, stay productive, and enjoy a change of scenery whenever you need it. Feeling bored or stagnant in your day to day is out of the picture!
Come enjoy the journey with us and become a Cove Superstar!
Job Title: Operations Associate - Japan
Job Type: Permanent, Full Time
Start Date: ASAP
Reports To: Country GM
Role Purpose: to support the smooth running of Cove's properties in Japan. In this role, you'll help maintain operational excellence, ensure tenant satisfaction, and uphold our high property standards.
What you'll be doing:
- Assist with day-to-day operations to ensure properties run smoothly and tenants have a positive experience
- Coordinate tenant check-ins and check-outs to ensure seamless transitions
- Monitor maintenance requests and ensure timely resolutions within budget
- Support the upkeep of Cove properties to meet high-quality standards
- Respond to tenant inquiries and complaints, finding practical solutions
- Help implement and refine Standard Operating Procedures (SOPs) to improve efficiency
- Track and report key performance indicators (KPIs), such as tenant satisfaction (e.g., NPS scores) and response times
- Collaborate with vendors and suppliers to ensure efficient service delivery
- Assist in managing housekeeping schedules for check-outs and weekly cleanings
- Work closely with cross-functional teams (e.g., marketing, real estate) to support operational goals
What makes you a great fit:
Essential
- Holds a Bachelor's degree in any field (business-related is a bonus)
- Minimum of 1 year experience in an operations/property management/related field
- Experience in a customer-facing/service environment
- People management experience
Preferred
- Experience working in an early-stage start-up
- Experience in hospitality
- Experience in facilities management
Core Skills/Competencies:
- Excellent spoken and written English & Japanese
- Customer service
- Self-motivated and takes responsibility
- Analytically minded
- Ability to be flexible deal with ambiguity
- Attention to detail
Benefits:
- Monthly Salary
- Performance-based commission paid during months when targets are achieved
- Full two-day weekend
- Golden Week (GW) holiday
- Year-end and New Year holidays
- Paid leave: 10+ days annually
- Health insurance
- Pension insurance
- Employment insurance
- Workers' compensation insurance
Working Hours:
- Monthly variable working schedule
- Standard hours: 9:30 AM–6:30 PM (8 hours actual work)
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