職種
正社員
職務明細
CXG is a global Customer Experience Consulting and Services firm, that specializes exclusively in serving premium and luxury brands. We help our clients transform their experiences to achieve meaningful impact. We partner with premium and luxury brands to provide valuable insights and support them in taking actionable steps towards creating seamless customer experiences that deliver more value.
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 220 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
We are growing! We are currently looking to hire an Operations Coordinator for our office in Tokyo, Japan where you will be based. If you are interested to find out more details, please contact us and apply soon. We look forward to meeting with you.
スキル・資格
- Native Japanese communication skills (Mandatory).
- English communication skills (verbal and written) for email or chat communications.
- At least 1-2 years of proven Retail / Project Coordination experience and/or Client Servicing.
- Microsoft Office skills required; other software knowledge is appreciated!
- Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well.
- Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues.
- Passionate, positive, and outgoing personality. Ability to work as part of a team.
- Customer-service oriented and solution minded.
- Interest or experience in social media outreach and community management
業務内容
In role, you will have the opportunity to collaborate and support our community of CXG evaluators.
CXG evaluators are professionals who conduct discreet evaluations and audits of renowned luxury brands, including cosmetics, fashion, jewelry, watches, and luxury cars. They play a crucial role in helping our clients continuously assess and improve their customer experience, providing valuable insights to optimize their strategies.
Your responsibilities will include:
Evaluator Acquisition: Manage the process of acquiring evaluators for forecasted missions in operating areas.
Project Scheduling and Execution: Ensure proper scheduling and execution of fieldwork projects in line with company standards.
Survey Verification: Verify that electronically submitted field surveys are timely and meet our standards for quantity and quality.
Survey Screening: Conduct screening and validation of surveys.
Compensation Management: Set appropriate pay rates for evaluations while ensuring operational margin targets are met.
Database Optimization: Contribute to the optimization of our internal database of evaluators and ensure data is kept up to date.
Evaluator Relations: Maintain healthy relationships with CXG evaluators and ensure smooth communication throughout projects.
Payment Coordination: Ensure the finance team has all payment details to process evaluator payments on time.
Recruitment and Training:Learn to understand evaluator profiles and handle the recruitment, guidance, and training of evaluators that match survey requirements.
Deadline Management: Coordinate projects and adjust schedules to meet deadlines.
Content Quality Maintenance: Encourage evaluators to submit evaluation forms to maintain content quality.
Communication: Actively communicate with domestic and international customer success managers to understand project details and address issues.
学歴
- Diploma in Administration, Business, Management, or relevant field.
その他
We will provide comprehensive training on all our processes and tools to ensure your onboarding goes smoothly.
or
or
正社員
職務明細
CXG is a global Customer Experience Consulting and Services firm, that specializes exclusively in serving premium and luxury brands. We help our clients transform their experiences to achieve meaningful impact. We partner with premium and luxury brands to provide valuable insights and support them in taking actionable steps towards creating seamless customer experiences that deliver more value.
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 220 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
We are growing! We are currently looking to hire an Operations Coordinator for our office in Tokyo, Japan where you will be based. If you are interested to find out more details, please contact us and apply soon. We look forward to meeting with you.
スキル・資格
- Native Japanese communication skills (Mandatory).
- English communication skills (verbal and written) for email or chat communications.
- At least 1-2 years of proven Retail / Project Coordination experience and/or Client Servicing.
- Microsoft Office skills required; other software knowledge is appreciated!
- Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well.
- Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues.
- Passionate, positive, and outgoing personality. Ability to work as part of a team.
- Customer-service oriented and solution minded.
- Interest or experience in social media outreach and community management
業務内容
In role, you will have the opportunity to collaborate and support our community of CXG evaluators.
CXG evaluators are professionals who conduct discreet evaluations and audits of renowned luxury brands, including cosmetics, fashion, jewelry, watches, and luxury cars. They play a crucial role in helping our clients continuously assess and improve their customer experience, providing valuable insights to optimize their strategies.
Your responsibilities will include:
Evaluator Acquisition: Manage the process of acquiring evaluators for forecasted missions in operating areas.
Project Scheduling and Execution: Ensure proper scheduling and execution of fieldwork projects in line with company standards.
Survey Verification: Verify that electronically submitted field surveys are timely and meet our standards for quantity and quality.
Survey Screening: Conduct screening and validation of surveys.
Compensation Management: Set appropriate pay rates for evaluations while ensuring operational margin targets are met.
Database Optimization: Contribute to the optimization of our internal database of evaluators and ensure data is kept up to date.
Evaluator Relations: Maintain healthy relationships with CXG evaluators and ensure smooth communication throughout projects.
Payment Coordination: Ensure the finance team has all payment details to process evaluator payments on time.
Recruitment and Training:Learn to understand evaluator profiles and handle the recruitment, guidance, and training of evaluators that match survey requirements.
Deadline Management: Coordinate projects and adjust schedules to meet deadlines.
Content Quality Maintenance: Encourage evaluators to submit evaluation forms to maintain content quality.
Communication: Actively communicate with domestic and international customer success managers to understand project details and address issues.
学歴
- Diploma in Administration, Business, Management, or relevant field.
その他
We will provide comprehensive training on all our processes and tools to ensure your onboarding goes smoothly.
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