Operations Director

Want to be a part of Asia Pacific & Japan’s (APJ) largest, most innovative, and rapidly growing data centre company? AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. This is just the beginning… Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot

As Operations Director reporting to our Regional Data Centre Director, you will work closely with our Operations team, making an impact in a number of ways:

• Overall management and development of operations personnel
• Maintenance and financial reporting of operations for our Osaka data centre
• Being responsible for our critical environment maintenance planning activities at our Osaka data centre Leading, mentoring and training a team of Senior Technical Services Managers and supervising the contract management of site facilities providers for the tactical delivery of maintenance activities

Your Day to Day

• As Operations Director you will manage a campus of data centres including a range of customers
• Responsible for aligning and implementing operational business plans and overall strategy consistent with AirTrunk standards for your sites
• Responsible for aligning all operational process documents, procedures, and policies consistent with AirTrunk and customer requirements
• Responsible for identifying opportunities for process-based efficiencies
• Manage the planning, budgeting, and control of OPEX and operation-related minor CAPEX
• Responsible for the accuracy of annual budgets forecasts, management plans, and monthly reports
• Maintain strong relationship with customers and all functional teams within Operations
• Confirms that sites possess up to date emergency procedures and disaster recovery plans
• Enforces AirTrunk policies and standards related to procurement and contracting vendor services
• Supports bid processes for contract services, including reviewing proposals, bid analysis, and vendor selection recommendations to ensure best quality and cost
• Ensure health & safety and all other local and regulatory requirements are met
• Effectively run the site and achieve 100% uptime and compliance with customers' SLAs
• Manage all aspects of the planning and coordination of all preventive maintenance and repair works; ensure organisational change and incident management procedures are followed; coordinate activities as required with customers
• Coordinate with the development team to manage construction activity and installations, ensure system design, installation and testing adheres to operational standards
• Maintain site operating procedures (SOP, MOP, EOP) and any other documentation required by law e.g. SWMS
• Ensure compliance with site held accreditations, including, but not limited to ISMS, SOC2, PCI
• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
• Be the operational escalation contact for customers and point of escalation during emergency events and day-to-day operations
• Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation
• Supervise provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to the data centre customers
• Lead minor capital projects for customers and internal purposes
• Manage all maintenance and repair vendors and OPEX budget
• Measure operational metrics, data and analyse risks
• Conduct regular property inspections

Requirements

• 10+ years' experience in facilities or operations management
• Fluent in English and Japanese
• Electrical or mechanical trade background or degree
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, CAPEX/OPEX budget forecasts/reports and O&M manuals
• Experienced in managing third party service providers; setting and managing critical metrics, negotiating contracts and pricing for services
• Experienced in working with Customer Portals, BMS, Computerized Maintenance Management Systems
• Ability to effectively manage internal and external customers
• Ability to deliver effective presentations.
  
• Ability to travel to sites within Japan (<25%)

The AirTrunk Culture Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential. The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive. Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.Now’s your chance to Grow@Hyperscale.
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