Operations Manager, Japan

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.

About the Role:

We are seeking an entrepreneurial Operations Manager for the Remitly Japan team. In this pivotal, hands-on role, you will be essential in establishing Remitly Japan by managing business administration, customer support, and financial bookkeeping tasks such as bill payments and reporting on outstanding obligations. You will oversee day-to-day operations, optimize processes to enhance customer experiences, and work closely with global Remitly teams to support product launches. This role is crucial for advancing Remitly’s growth and maintaining our leadership as the most trusted remittance platform worldwide.

This will be a hybrid role with at least 2-3 days a week in our Tokyo office (Otemachi).

You Will:

• Take a hands-on approach to establish and manage daily business operations

• Ensure all operations are in compliance with local policies, regulations, and legislation

• Handle the escalated customers’ enquiries from the Customer Success team who receive such queries outset and work with Legal and Compliance teams as necessary

• Support customer funds safeguarding including the administration of outstanding obligations in the process of funds transfer and partnering with the Finance team to generate required reports and other documentations

• Assist in integration of external service providers into the global processes to establish a lean operational structure

• Provide any ad hoc administrative support including English translation and duties as needed.
  

You Have:

• 3+ years of relevant hands-on experience in the financial industry in Japan, preferably within leading funds transfer service providers, payment service providers or retail banks

• Native Japanese language proficiency and fluency in English, with strong written and verbal communication skills

• A deep understanding of Japan’s remittance and/or payment business landscape

• Experience in customer support in Japan, including handling customer issues and claims

• Effective listening and communication skills; empathetic, discreet, and capable of building strong relationships; a team player

• Adaptability and agility in complex business and operational environments; eager to learn and thrive in dynamic settings.

Our Benefits

• Flexible hybrid working

• All Japanese social insurance coverages including health and pension insurances

• Travel/Commute benefit

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.