IT Operations Process Improvement Analyst

About Woven by ToyotaWoven by Toyota, a part of the Toyota Group, is challenging the current state of mobility through human-centric innovation and empowering mobility transformation. Through our AD/ADAS technology, our automotive software development platform Arene OS, our mobility test course Toyota Woven City, and Toyota’s growth fund, Woven Capital, we are pioneering the movement of people, goods, information, and energy, weaving a future of enhanced safety, connectivity and well-being for all.
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TEAMAt Woven, constant improvement is at the heart of our mission, which underscores our need for a Process Improvements Lead. As part of the IT Operations leadership team, this role works with local and global teams to identify and implement process improvements and standardization across all Operations support teams that benefit our teams and enhance the support we provide to our end users. Your contributions will play a critical role in optimizing costs and driving efficiencies for the entire organization.
WHO ARE WE LOOKING FOR?You are a metrics-driven IT professional with 5 years of experience in IT Support, IT project management, Process improvement, data analysis, or IT systems administration. Your broad experience in IT Operations equips you to identify improvement areas and create automation and workflow efficiencies. You have proven experience driving meaningful operational change and transforming data into actionable insights.
If you enjoy finding and solving technical and workflow challenges, you'll thrive in this innovative team that reports to the IT Operations manager in Japan.
RESPONSIBILITIES
Data Collection, Analysis and Reporting・Collect and analyze data for inefficiencies and document business requirements and process flows・Prepare and present detailed reporting that justifies your recommendations, working with a variety of teams
Collaboration and Communication・Act as a liaison between IT Operations and partners to ensure all are engaged with process changes・Facilitate workshops and brainstorming sessions to encourage innovative ideas
Implementation and Monitoring・Actively assist PMs and IT Operation teams with implementation of IT Operations related projects・Script or build automations or that can improve technical workflows・Create reporting on status updates and act as the unblocking agent ・Monitor and report on effectiveness improvements
Training and Support・Provide training and support to team members on new processes and tools.・Develop and maintain procedure documentation in English and Japanese
Constant Improvement・Maintain awareness of industry trends for process improvement and bring suggestions to IT Operations and other team areas・Constantly compare our performance with industry standards and report on gaps
Report to the IT Operations manager and come to our office at least 3 days a week per our onsite hybrid work policy.

MINIMUM QUALIFICATIONS

• 5 years in IT Operations Support or IT leadership or PM type of role in enterprise environment, with at least 3 years in process improvement
• Analytic Skills and experience with data analysis tools like (PowerBi, Tableau, Google Analytics, Qlik) and experience creating and presenting influential presentations
• Experience working with IT Administrative tools (Azure AD, Entra, In-Tune, Jamf, etc.)
• Bi-lingual fluency in English/Japanese (business level Japanese)

NICE TO HAVES

• Programming or scripting skills for data analysis or ServiceNow, Google, or OS related automation
• Certification with Project Management and Process Improvement methodologies (Lean Principles, Six Sigma, PMP)
• Experience working in any of these areas: Desktop Hardware Support, Win/OSx/Linux Support, IT Account administration, Application license management, IT Onboarding processes, IT Support

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Important Points・All interviews will be arranged via Google Meet, unless otherwise stated.・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.
WHAT WE OFFER・Competitive Salary - Based on experience・Work Hours - Flexible working time・Paid Holiday - 20 days per year (prorated)・Sick Leave - 6 days per year (prorated)・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance・Housing Allowance・Retirement Benefits・Rental Cars Support・In-house Training Program (software study/language study)
Our Commitment・We are an equal opportunity employer and value diversity.・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.