Operations Support

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Discipline: Markets Business Services
Role Type: Operations Support
Role Rank: Senior Associate

The opportunity
The Operations Support role is responsible for supporting the delivery of consistent operations processes, policies, and other operational administrative activities with the objective of driving the efficient functioning of the Markets organization, ensuring our people are empowered to relentlessly focus on winning in the market and deliver exceptional client service.

The position reports to the Operations Senior Specialist and will be aligned to one, or a portfolio of Markets teams, such as Sales Enablement, Pursuits, etc.
Depending on portfolio assignment, responsibilities may include supporting and heavily contributing to some or all of the following operations activities and processes:

Annual budget planning and support
Annual strategy planning process
Supply chain processes (BRIDGE, procurement, contracting, invoicing processes)
Support management Information reporting
Talent pipeline support (recruiting, on/off boarding, year-end, succession planning)
Support and/or contribution to Markets operations strategic initiatives
Operations team Support (predominantly GDS)
Global Integrated Planning, Annual G360 portfolio review, G360 succession planning
Data management

Your key responsibilities
Essential Functions of the Job:
Some or all of the below will be applicable depending on the scope and alignment of the role.

Responsible for supporting the delivery of operational excellence across the following activities:

Budget - support robust and transparent budget processes that drive enhanced investment decisions:
- Support annual budget planning process, and contribute to the development of the annual budget plan to support delivery of annual priorities
- Support team budget to within 2% of approved plan
- Support event, expense and travel review and approvals
- Support purchased/sold time plans
- May deliver operational insights and guidance that drive investment decisions

Supply chain - support supply chain activities in alignment with growth and budget priorities, including source to pay processes (e.g., BRIDGE, procurement, contracting, invoicing)
Reporting
- Collaborate with MBS Integrated Planning and Reporting teams to drive adoption of centralized Markets reporting tools
- Support the production of management information packs for leadership meetings, leveraging centralized Markets reporting tools
Team collaboration channels
- Support effective teaming through inclusive and trusted behaviors, enabling all operations team members to achieve their highest potential both individually and collectiveSupport collaboration activities, e.g., team communications, maintain collaboration sites (e.g., Viva Engage (Yammer), Teams), support all hands calls, business planning events and strategic workshops including taking minutes and supporting follow up actions.
- Collaborate with MBS Integrated Planning and Reporting teams to develop team specific financial reports
- Support the execution of MBS Integrated Planning and Reporting teams approved team specific reporting processes, dashboards, and tools
Integrated Planning and GAC processes – support and execute:
- Integrated planning processes as defined by MBS Integrated Planning team
- Annual G360/GAC processes as defined by the GAC/G360 team
- Governance of Account attribute changes, e.g., Sector, GCSP, Market Segment etc.
People operations
- Support high people engagement through effective and consistent delivery of people related operational processes (as defined by MBS Operations & Reporting and Talent), e.g., operational processes aligned to recruitment, on/off boarding, secondments, inter-firm moves, mobility assignments, year-end activities
- Work closely with local/global Talent to address/escalate people issues or procedures
- Support inter-firm purchased/sold time engagement documentation
Process improvement
- Support MBS Operations & Reporting colleagues to improve, innovate and streamline operational solutions that accelerate speed to market and enable Markets functions to focus on revenue generation
- Provide insight on business enablement operations solutions
- Provide constructive challenge to drive the right outcomes aligned to objectives and wider EY business
Project Management support of operations related initiatives and transformation/change programs aligned to Markets
Team collaboration channels
- Support effective teaming through inclusive and trusted behaviors, enabling all operations team members to achieve their highest potential both individually and collectively
Support collaboration activities, e.g., team communications, maintain collaboration sites (e.g., Viva Engage (Yammer), Teams), support all hands calls, business planning events and strategic workshops including taking minutes and supporting follow up actions.

Analytical/Decision Making Responsibilities:

Some or all of the below will be applicable depending on the scope and alignment of the role.

Anticipate operational business needs and proactively provide innovative ideas and solutions
Ability to create project timelines, follow up on completion and manage outcome expectations
Experience of conceptual problem-solving
Assess and prioritize financial requests against limited/set budgets
Provide proactive operations insight and guidance at all levels, making recommendations/problem-solving as issues arise
Recommend operations solutions based on a solid understanding of firm and business objectives and needs analysis and own experience/knowledge.
Apply knowledge of the business, resources, leveraging relationships, communications, and operational effectiveness to drive and deliver operations initiatives

Skills and attributes for success

Experience of delivering operational excellence across most of the essential functions of the role
Some budget management experience across a global matrix organization.
Able to articulate and position operations issues and activities in the context of business issues and strategic priorities.
Good program management skills
Able to solve conceptual problems
Able to overcome barriers and achieve results.
Financial acumen with demonstrable ability to make practical recommendations
Good interpersonal and communication skills; able to quickly establish personal credibility and influence.
Experience working at a senior level in a fast-moving, client-driven environment
Experience in supporting transformational change by engaging with and building strong, trusting relationships with stakeholders
Strong oral and written communication skills
Comfortable influencing without authority
Able to work both independently and within virtual, broad-based teams
Comfortable with ambiguity and managing conflicting priorities.
Proactive, forward looking and comfortable with taking the initiative.
A global mindset and ability to communicate and work effectively across cultures
Resilient, agile and pragmatic under pressure
Intermediate skills in Word, Excel and PowerPoint

Ideally, you’ll also have

Travel may be required from time to time to complete assignments and meet with organizational leaders and stakeholders
Flexibility in working hours to accommodate volume of work and multiple time zones as needed

What we look for

Education:

Bachelor’s/University degree or equivalent qualification required

Experience:

3-5 years of operations experience in a corporate environment

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