Senior Partner Manager for GSI & Alliance - Japan

Remote Friendly Full-time AI SaaS Net Following Up GSI

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a Senior Partner Manager for Global System Integrators (GSIs) and Alliances to build out and broaden our partnership with Global Strategic Alliance, Telco, and GSI partners in Japan. Reporting to the Director Partner Sales Lead, this key position will play an important role in driving the go-to-market strategy (GTM) with our global partners.

What You’ll Be Doing:

In this role, the primary responsibilities will include (but are not limited to):

Responsible for a dedicated set of partner accounts and the achievement of an annual target
Develop and execute on a partner specific execution plan. Drive activities to support the creation of pipeline including upsell, cross sell and net new logo through the partners
Articulate value to the Partners by articulating the Genesys Cloud value proposition, encompassing its AI and digital solution offerings
Initiate and build discussions with partner stakeholders across the Partners’ organization, collaborating closely to develop and enhance the Genesys Cloud practice together with the Partner
Secure and defend existing partner revenues and drive activities with the partners to migrate on legacy premise-based solutions to the cloud
Develop the partner’s skills – certifications, utilize programs and promotions to accelerate profitability for both the partner and Genesys

Minimum Requirements:

Ideally 8+ years’ experience in account sales or partner relationship in IT/Tech industries
Genuine curiosity and passion for technology and how things work especially Cloud and AI
Exemplary skills in building mutually valuable and lasting relationships with partners and sales teams
An understanding of the competitive landscape (Cloud, Contact Centre, SaaS)
Experience with CRM software (e.g. Salesforce, LinkedIn, etc.)
Active ecosystem building experience with global players such as AWS, Microsoft, and Google
Excellent relationship building
Excellent verbal and written communication skills and multi-lingual fluency in Japanese and English
Self-starter with the ability to work independently or as an active member of a team
Self-motivated and self-directed with a growth mindset and a passion for continuous learning
Able to multitask, prioritize, and manage time efficiently
Ability to drive new acquisition sales, spot cross-sell/up-sell opportunities in conjunction with the partners to drive indirect sales opportunities
Ability to execute partner sales activities from an inside sales approach that meet required partner sales targets including competitive market share capture
Commercial awareness and knowledge of the industry. Ability to understand profitability in a SaaS environment
Ability to use digitization, social media and video to drive collaboration and interest

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Japan.

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If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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