Senior Program Manager, Cybersource

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Group Overviews
Value Added Services (VAS) is one of three growth strategies for Visa globally, aimed at diversifying Visa’s revenue with products and solutions that differentiate its network and deliver valuable solutions across other networks. Japan VAS team is the newly created function that reporting into the Japan Country Manager and the Head of AP VAS. All Product VAS and associated capabilities/services will report into the functions’ 3 units: Cybersource sales, Solution Sales and Technical enablement.

Cybersource is the leading Seller solution offered by Visa. The solution serves over 450,000 online merchants, including many leading global brands as well as a broad base of small to mid-sized accounts. Approximately 1 out of every 7 dollars spent online Globally is processed through Cybersource, and we are growing worldwide. Cybersource is a payment management service leader, combining a comprehensive suite of global payment options with sophisticated fraud and security management, delivered in a software-as-a-service model.

What the Senior Program Manager, Cybersource does at Visa:

The Senior Program Manager will be an integral part of Japan VAS and Cybersource team, responsible for managing client/key initiative engagements to ensure superior communication and delivery. In this role, you will be responsible for managing a cross-functional program delivery that includes direct client interaction, client enhancement requests, project schedules, tracking activities and deliverables, and communicating progress of projects.

This position will report into Head of Cybersource Japan and interact with a cross-functional teams in a Global environment. Key stakeholders include Account Relationship Managers, Sales, Product Managers, Product Development, Marketing, and Customer Service, Client Project Lead.

This role is heavily client focused and will require a consulting approach and strong client engagement skills in order to manage key Acquirers with industry best practices.

Lead planning activities and facilitate project meetings, ensuring the project team delivers against its commitments with the highest quality deliverables in a timely fashion
Leverage strong project management industry expertise, best practices and collaboration skills, and identify required activities to successfully deliver the program, ensuring appropriate task assignments are in place
Establish and manage client expectations throughout the project lifecycle. Follow defined scope management processes
Define communication plan to ensure appropriate internal and client stakeholder involvement and communication is in place
Report issues timely, with mitigation and path to resolution
Identify risks, perform risk analysis, effectively manage/track risks and mitigation strategies. Proactively raise prioritization and scheduling tradeoff decisions, escalating and identifying alternate options as appropriate. Define and follow the risk management processes
Ensure that timely decision is taken to address issues and mitigate risks
Oversee and ensure all status materials are compiled, completed in a timely fashion and distribute project and activity status on regular basis
Collaborate with Product Managers, Solution Managers, Sales, Marketing and Client Support Services to ensure complete program delivery
Assess existing processes and identify opportunity for improvement
Participate in other project related activities, as requested
Establish and manage direct relationship with the Client Program Lead and ensure clear and open communication across Visa and the client teams

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

We are looking for individuals with strong project management experience along with deep payment and consulting expertise to provide best-in-class experience for both internal and external partners to deliver full potential results and push the limits of cashless Japan together. The ideal candidate is a motivated self-starter with leadership and management qualities that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings.
What do you need:

Excellent verbal and written communication and presentation skills in both Japanese and English
10 years of experience as project manager, delivering complex system integrated business application projects. Ideal candidate will have deep knowledge and experience with project planning, execution, go-to-market activities, and managing cross functional, global project teams.
Ability to drive cross-functional project teams of services personnel dispersed across multiple geographies and disciplines in a matrix structure where none of the resources report directly to the program director. Able to motivate staff and influence their tasks to align with organizational goals and priorities.
Strong organizational skills and ability to navigate through ambiguity by adequately assessing tradeoff/impact analysis. Able to adapt quickly to changing priorities, assignments, and roles.
Self-motivated. Able to work independently while coordinating activities with cross-divisional teams.
Team player. Able to communicate with technical and business experts at all levels of the organization.
Solid analytical, quantitative and problem-solving skills. Ability to think and communicate strategically.
Travel is required. Approximately 10%.

What may also help:

Experience in a professional services / consulting role is highly desirable. Strong customer service skills are required
Working knowledge of the software development lifecycle from requirements gathering to post-implementation customer support.
Experience with digital commerce, payment and/or Fraud management systems and industry is preferred.
PMP or equivalent certified with current credentials.
Extensive understanding of project management techniques, methodologies and best practices.
Experience in Agile environment is preferred.
Excellent Microsoft Project and presentation skills.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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