Pursuit Resource Center Support-Senior Associate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

EY has developed global and regional self-help pursuit models to provide practitioners working on medium-to-low value deals with easy access to recent pursuit materials, helpdesk support and more. To aid the pursuit process, improve the quality of pursuit deliverables, and ultimately increase win rate, we are looking for Pursuit Self-help Coordinators who can (1) collect and curate best practice pursuit content for the self-help portal, (2) maintain the self-help portal to provide a great user experience, and (3) provide navigation support and advice on pursuit leading practice including semi - complex helpdesk queries

Your key responsibilities

Manage requests for support related to content, tools and best practice to successful resolution
Connect with Subject Matter Resources from other parts of the firm to support more complex queries and requests
Respond to basic and semi-complex pursuit queries related to EY including FAQ’s
Manage the ongoing update of pursuit content in the Self-help library and ensure the user portal is up-to-date and aligns with the latest campaigns and priorities
Execute the curation, tagging and adaptation of materials contributed by SMRs
Administration and maintenance of Self-help site, sanitizing and tagging of pursuit/proposal materials, archiving outdated materials
Responsible for maintaining teamwork
Coordinate support services, as required

Skills and attributes for success

Effectively handle routine tasks including follow-up and respond appropriately to unexpected situations, communicating the concerns to Pursuit self-help Manager and/or Supervisor as and when required
Strong analytical skills and the ability to meet tight deadlines which are essential for a fast-paced environment
Ability to analyze data and derive conclusions
Demonstrate best work practices within department and among other teams
Exhibit innovative thinking and flexible approach while managing out-of-scope requests
Demonstrates excellent customer support skills including telephone, MS Teams and e-mail support

To qualify for the role, you must have

Excellent written and oral communication skills in English
Prior experience in pursuits/pre-sales/bid management, proposal development, knowledge and content management, project management
Commitment to providing exceptional client service and highest quality support
Expertise in MS Office, specifically in PowerPoint, Word, Excel and Outlook
Team player able to build collaborative relationships with peers and stakeholders
Strong attention to detail
Ability to work under pressure
Ability to adapt to flexible engagement models, working hours, work environments and locations
Self-starter and fast learner able to work with minimal supervision
Enquiring mindset and desire to continuously improve tools and processes

Ideally, you’ll also have

SharePoint and PowerBI skills
Marketing communications, editorial/proof-reading skills
Excellent project management and time management skills

Technologies and Tools

MS Teams
PowerBI
MS Office tools
Sharepoint and OneDrive

What we look for

3-6 years’ experience in Bid Management/Pre-Sales/Knowledge and Content Management preferably in a professional services or similar organization
Experience working in a cross-border, multi-cultural environment
MBA Marketing/International Business preferred

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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