Sales Manager ( Local Accounts) Japan

Main duties and responsibilities

Delivery of own account management targets
Creation of overall account strategy – including and not limited to cross-selling of products, maximisation of profitability, high usage of GB products and services
Responsible for leading own team of account managers and developing account specific plans for each of them
Achieve retention of all accounts
Delivery of account specific contractual obligations
Account Plan for any key account to be discussed min 2 times yearly
Delivery of new business/store affiliation
Customer relationship management to reach partnership level
Improve merchant knowledge and expertise with our services
Coordinate SELL OUT activities for own portfolio of Key accounts with Business Support Team
Accurate use of CRM to plan, record and report account specific activity
Follow Global Blue (GB) guidelines and excellent usage of GB sales tools
Accurate use of Salesforce CRM to plan, record and report account specific activity
Ensure that all relative market and business information is transmitted to the organization in an updated, qualified and transparent way
Support any commercial activities including training and presentation
Willing and able to travel to various stores for training or to conduct merchant meetings
Conduct merchant affiliations for new accounts
Resolve any issues faced by merchants
Travel to visit merchants, as required

Background and Education

Minimum 12 years’ of proven and successful Key Account Management experience from Retail, Luxury and Hospitality Industry is preferred

Specific skills and knowledge

Fluent in Japanese and English
Solution provider, establish partnership and ability to create trust and personal relationship
Good consultative selling and strong analytical and negotiation skills
Strong listening, verbal and written communication skills – ability to effectively and efficiently communicate complex information to all levels of the organization. Excellent networking skills
Ability to handle confrontation well – doesn’t shy away from tough conversations, displays emotional intelligence, remains approachable
Highly organised and able to effectively manage conflicting and competing priorities.
Strong ability to deliver presentation and with excellent presentation skills
High proficiency in Microsoft Office (Word, Excel, Powerpoint, Outlook) and CRM (Salesforce)