Seed Service Center member 1

Seed Service Center member 1

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

Responsible for the design, implementation and maintenance of human resources administration and activities associated with employee information, retrieval capabilities and support. Processes HR data according to ‘the company’ policy and legal requirements, consults on HR processes and implementation, and is responsible for end-to-end HR customer support throughout the employee life cycle. Identifies emerging applications and recommends process improvements and simplification that support business and HR strategy. Works across the business, functional, and regional areas of ‘the company’ to recommend IT investments and improvements to HR tools. Implements and tracks programs and processes to ensure that records are accurate, accessible, and appropriately secure, and that data retrieval and reporting capabilities meet the needs of internal customers, legal compliance, and the company policy requirements (e.g., data management and integration of data). Re-engineers processes at regional and country level and works in partnership with global teams to build more process strength and capability. Provides support for recruiting in administration, internal hiring and lower-level external hiring. Ensures seamless support through Contact HR for both front- and back-end processes. Defines the strategy for HR Operations support of Mergers, Acquisitions, Divestitures and Outsourcing (MADO). Leads, coordinates and provides HR Operations support for all MADO employee transitions.

Management Level Definition:

Acquires job skills and becomes familiar with company policies and procedures to complete routing assignments/tasks. Basic understanding of the general/technical aspects of the job. Works on assignments that are routine in nature where limited judgment and/or minimal problem resolution is required. Allocates own time efficiently as detailed by supervisor. Normally receives detailed instructions on all work.

Responsibilities:

• Researches customer inquiries; escalates when needed.
• Coordinates the opening, closing, and updating of staffing requisitions.
• Coordinates quality improvement initiatives.
• Prepares weekly and monthly procedure reports.
• Tracks quality control issues, including error tracking and service delivery.
• Coordinates daily processing workload.

Education and Experience Required:

• Typically 0-1 year experience in a customer service role.

Knowledge and Skills:

• Proficient with country specific languages.
• Good written and verbal skills. Basic quantitative and qualitative analytical skills. Customer orientation. Proficiency in Internet, Microsoft Word.

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Business Objectives, Business Strategies, Change Management Strategies, Coaching, Communication, Creativity, Critical Thinking, Design Thinking, Empathy, Follow-Through, Growth Mindset, HR Programs, Human Resources (HR), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, People Management, People Strategies, Personal Initiative {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Human Resources

Job Level:

Base

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.