What success looks like in this role:
THIS ROLE IS AVAILABLE FOR USE ONLY IN INDIA, CHINA AND HUNGARY. It is not to be used in any other country. --Responsible for providing the first-line of post sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization.
You will be successful in this role if you have:
• Typically requires: High School diploma (Associate's Degree, professional certification(s), or license preferred), 2-4 years of related experience. • 6 months of related experience. • Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level. • 6 months IT Service Desk experience. • 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks. • Working knowledge of data and voice network concepts • Languages: English and local languages of the countries it supports.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
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