Intersoft K.K. Inc. is a global leader in Information Technology and Services, specializing in web and mobile application design and development, as well as Salesforce and SAP enterprise solutions. With a distinguished history spanning 24 years, we excel in delivering comprehensive digital transformation services to our clients worldwide.
The Role
Job Summary:
We are seeking a talented and motivated ServiceNow Developer who is proficient in both Japanese and English to join our dynamic team in Tokyo. This role is ideal for a professional who thrives in a fast-paced, multicultural environment and has a strong technical background in ServiceNow development. You will be instrumental in designing, implementing, and maintaining solutions that optimize IT service management (ITSM) processes and align with business objectives.
Key Responsibilities:
- Design, develop, and customize ServiceNow applications and modules to meet client requirements.
- Implement and manage ITSM workflows, including incident, problem, change, and asset management.
- Collaborate with stakeholders to gather and document requirements and translate them into technical specifications.
- Integrate ServiceNow with third-party applications and systems using APIs and integration tools.
- Perform system upgrades and maintain the ServiceNow platform to ensure high performance and reliability.
- Develop and deliver technical training and user documentation in both Japanese and English.
- Troubleshoot and resolve system issues, providing ongoing support and maintenance.
- Work closely with cross-functional teams to ensure solutions are aligned with business goals.
Qualifications:
- Language Skills: Native or business-level proficiency in Japanese (JLPT N2 or higher) and fluent English communication skills.
- Technical Expertise: Proven experience as a ServiceNow Developer, with in-depth knowledge of ServiceNow modules, scripting, and workflows.
- Programming Skills: Proficiency in JavaScript, Glide API, and other related languages used in ServiceNow development.
- Familiarity with ITIL frameworks and best practices.
- Experience with integrations using REST/SOAP APIs and other integration tools.
- Strong understanding of database management, including table structures and relationships.
- Ability to create reports, dashboards, and performance analytics within ServiceNow.
Ideal Profile
Preferred Qualifications:
- ServiceNow Certified Application Developer or equivalent certifications.
- Experience in Agile or Scrum development methodologies.
- Knowledge of other ITSM tools and IT operations management (ITOM) processes.
- Experience in a global or multinational environment.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities to collaborate across teams.
- Detail-oriented with a proactive approach to identifying and resolving issues.
What's on Offer?
- Join a well known brand within Computer Hardware
- Excellent career development opportunities
- Work within a company with a solid track record of success
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