Services Engagement Director - Japan

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About This Role

The Services Engagement Director for Professional Services provides leadership in identifying strategic business opportunities for the organization to generate revenue and achieve sales objectives. This position requires a person who has the ability to recognize opportunities, along with the sales experience to successfully negotiate and close deals.

Responsibilities / Job Duties

The Services Engagement Director is responsible for implementing Professional Services business development strategy, identifying new business opportunities, maintaining key relationships and negotiating and closing business deals. This position will have quarterly financial targets (bookings and project profitability) that must be met in order for the organization to attain projected revenue and build consulting services backlog.

In this role, the primary responsibilities include (but are not limited to):

Align with Account Executives and other Sales leadership as a member of the Genesys pursuit teams
Pursue sales leads and prospective clients
Network and develop strong business relationships. Contribute to strategic and tactical planning for the professional services
Build client relationships, delivering presentations and proposals
Maintain extensive knowledge of current market conditions & customer buying strategies in order to negotiate and close business deals
Generate pipeline of services orders to attain financial objectives

We’d Love to Hear from You!

Bachelor's degree in Business or related field
Minimum 8-12+ years in a business setting with at least 3 years of experience in a customer-facing sales role in a business solutions telecommunications environment
Ability to work effectively both individually and with a team
Strong leadership, interpersonal and presentation skills and excellent written and verbal communication skills
Proven success in sales — lead generation, acquisitions, and relationship management.
Able to influence thinking or gain acceptance of others in sensitive situations
Ability to travel as required. Travel to customers and deliver presentations
Languages: Native level Japanese, Business level English

Preferred Qualifications

Cloud business experience
Knowledge in CX, Contact Centers and voice platforms

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be legally permitted to work in Japan.

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If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.