This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Key Responsibilities:
- Strategic partner to business leaders in Geos with a focus on aaS pivot
- E2E business and financial performance of services delivery and professional services in GEO
- Execution of WW Services strategy within Geo
- Drive large scale transformations within Geo aligned with Global strategies
- Collaborate with senior leadership to integrate customer-centric initiatives into the broader business strategy
- Lead, mentor, and inspire a team of Services professionals, fostering a culture of innovation, excellence, engagement, and continuous improvement
- Ownership of the services experience within designated regions, ensuring consistency and adherence to global standards
- Analyze regional trends and services customer feedback to identify opportunities for improvement
- Collaboration and sharing regional insight with Global Domain Leads
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
- Drive continuous improvement initiatives to enhance operational efficiency
- Support digital transformation and implement initiatives to improve the end-to-end customer experience
- GEO budget management, operational excellence, and operational efficiency
Qualifications:
- Bachelor’s degree in Engineering or relevant field (Master's degree preferred)
- Proven experience in a senior-level customer experience leadership role
- Experience driving large scale transformation
- Proven experience in service delivery management including managing and leading multiple countries
- Exceptional leadership, communication, and interpersonal skills
- Analytical mindset with the ability to translate data into actionable strategies
- Track record of successfully implementing customer-centric initiatives and driving measurable improvements.
- Experience managing multiple countries and working in a global or multi-geographical context
Additional Skills:
Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
ServicesJob Level:
Director
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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