Services Manager Specialist

Juniper Networks (Tokyo, 日本) フォロー 11時間前

今すぐ適用する

DUTIES

Responsible for coordinating the delivery of advanced services, post-sales activities, and verification support services. Manages multiple advanced and verification support services for the client. Responsibilities include troubleshooting, the overall planning, organizing, directing, controlling, and delivering of all post-sales activities prioritized in alignment with the client’s expectations and business needs.

REQUIREMENTS

KNOWLEDGE

Requires a strong background in IP or in technology relevant to their engagement to discuss and drive technical issues for the customer in an appropriate manner.
Has proven background in managing customers and a clear ability to understand how to prioritize, while considering both customer and Juniper requirements.
Demonstrates high-level achievement in cross-functional organizations.
Uses professional concepts to resolve complex issues in creative and effective ways.

JOB COMPLEXITY

Develops/maintains strong relationships with partners/customers and Juniper sales and service sales teams in order to assist in identifying new opportunities.
Becomes intimately familiar with the customer's technical goals and initiatives and provides key insight about such goals and initiatives within Juniper.
Coordinates corporate resources as they pertain to the support of assigned customers.
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Exercises good judgment in selecting methods and techniques for obtaining solutions. Backs up other Service Managers when they are not available.
Supports all post-sales account activity.
Proactively networks with key contacts outside own area of expertise.

EXPERIENCE

Typically requires at least five years working in a technical support environment plus 3-5 years working in a similar type of service role with customer satisfaction ownership responsibility.
4 year - university degree preferred.
Fluent Japanese language ability with business level English

OTHER JOB

Strong relationship building, interpersonal communications, and customer management skills.
Good presentation skills.

ABOUT JUNIPER NETWORKS

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...