Solution Area Specialists IC4

Surface Specialist

Overview

Are you passionate about helping customers empower their employees, enhance productivity, and create an exceptional workplace experience with cutting-edge devices and applications? As the way we work continues to evolve towards a truly hybrid model, Microsoft is leading the charge in enabling organizations to transform their business and workforce. Join us as a Surface Specialist and help our customers adopt secure and productive modern workplaces with innovative Surface solutions.

As a Surface Specialist, you will be responsible for driving revenue growth across the Surface device and accessories portfolio within your assigned accounts. By engaging with both Technical and Business Decision Makers, you will develop a deep understanding of their business needs and recommend solutions that empower their workforce. Your role involves guiding customers through hardware evaluations, pilot programs, and coordinating a virtual team to ensure seamless deployment and high customer satisfaction. This role requires 50% travel.

Surface Specialist (日本語版)

概要

お客様が従業員の生産性を向上させ、最適なワークプレイス体験を実現するために、最新のデバイスとアプリを活用できるよう支援すること。

働き方がハイブリッドモデルへと進化する中、Microsoftはお客様のビジネス変革と従業員の成功を支援するリーディングカンパニーとして市場を牽引しています。Surface Specialistとして、革新的なSurfaceソリューションを通じて、お客様が安全で生産的なモダンワークプレイスを実現できるよう支援します。

Surface Specialistは、担当アカウントにおけるSurfaceデバイスおよびアクセサリーポートフォリオの売上成長を推進する役割を担います。お客様の技術的およびビジネス上の意思決定者と連携し、課題を理解し、従業員の生産性向上とビジネス成長を促進するソリューションを提案します。また、お客様のハードウェア評価やパイロット導入を支援し、導入の障壁を取り除くために社内外のチームと連携し、スムーズな導入と高い顧客満足度を実現します。

本ポジションは50%の出張が必要です。

Responsibilities

Act as the Surface Sales Leader for your assigned customers within the Modern Workplace team.
- Maintain strong operational excellence, including pipeline development, CRM management, opportunity tracking, accurate forecasting, and team coordination.
- Demonstrate a track record of closing complex deals and understanding device technology and commercial requirements.
- Possess a solid grasp of Microsoft’s business model and sales strategies.
Serve as the primary customer interface, orchestrating internal and external resources to address customer challenges.
- Communicate effectively by synthesizing feedback from various stakeholders and presenting actionable strategies that align with customer business goals.
- Drive collaboration among Microsoft sales, services, marketing teams, and partners to build long-term success.
Deliver compelling presentations to key decision-makers, including C-level executives, technical influencers, and industry leaders.
- Compete to win new market opportunities.
Assist customers in making informed business and IT decisions using Microsoft technology.
- Identify and mitigate technical or competitive barriers by engaging the right resources.
Showcase a passion for technology and its ability to enhance productivity and efficiency.
- Own sales opportunities from initiation to closure by leading teams, partnering with resellers, and driving sales motions for hardware refresh, upsell, and expansion.
- Collaborate with Modern Workplace sellers to integrate Microsoft 365, Windows 365, and Modern IT solutions (Microsoft Endpoint Manager, Entra ID).
Stay informed and share best practices with peers, continuously learning and adapting proven strategies.
- Overcome challenges in a fast-paced environment with a positive, solution-oriented mindset.

主な業務内容

Modern Workplaceチームの一員として、Surfaceセールスリーダーとしての役割を担う。
- 健全なパイプライン管理、CRMの管理、機会創出、正確な予測、チーム調整を行い、卓越した営業オペレーションを実践。
- 複雑な商談を成約に導いた実績を持ち、デバイスの技術的および商業的要件を理解。
- Microsoftのビジネスモデルとセールス戦略の理解を有する。
お客様の主要な窓口となり、社内外のリソースを調整して課題を解決。
- 顧客ニーズを理解し、複数の関係者のフィードバックを統合し、戦略を提案。
- Microsoftの営業、サービス、マーケティングチームおよびパートナーと協力し、長期的なビジネスを推進。
Cレベルの意思決定者、技術担当者、業界リーダーに対して説得力のあるプレゼンテーションを実施。
- 新しい市場機会の開拓。
Microsoftテクノロジーを活用したビジネスとITソリューションの導入をお客様と共に検討。
- 技術的・競争上の障壁を特定し、適切なリソースを活用して解決。
最新テクノロジーへの情熱を持ち、トータルソリューションの提供によりお客様の生産性向上を支援。
- 販売機会をリードし、ハードウェアのリフレッシュ、アップセル、拡張のセールスを推進。
- Modern Workplaceチームと協力し、Microsoft 365、Windows 365、Modern IT（Microsoft Endpoint Manager、Entra ID）と統合。
業界のベストプラクティスを学び、同僚と知識を共有しながら自己成長を図る。
- 急成長するビジネス環境の課題を前向きに解決し、新たな機会を創出。

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Required:

3+ years of experience in technology-related sales or account management
- OR a Bachelor’s degree in Information Technology or a related field AND 2+ years of hardware sales, technology-related sales, or account management experience.

Preferred:

4+ years of technology-related sales or account management experience
- OR a Bachelor’s degree in Information Technology or a related field AND 3+ years of technology-related sales or account management experience.
2+ years of solution or services sales experience.
Strategic thinker with a strong execution focus, able to develop and implement business strategies.
Excellent communication skills, including negotiation, presentation, and financial acumen.
Self-motivated achiever who consistently exceeds goals and expectations.
Strong collaboration skills to work across Microsoft sales, partners, and corporate teams.

応募資格

必須条件: