Job Description
Job Title: Technical Architect
Location: Tokyo, Japan
About Us:
Join our Professional Services team at Zendesk, where we guide and advise our enterprise customers as they navigate their business needs through our innovative products. We pride ourselves on being compassionate, patient, and organized—truly the greeters to the house of Zen(desk). As a Services Consultant, you will play a crucial role in transforming customer communication and relationships through exceptional service.
Role Overview:
In this role, you will work closely with a diverse range of innovative companies globally, helping them map their business requirements to Zendesk's solutions. You will be responsible for understanding customer goals, designing, and executing tailored solutions that exceed expectations. Collaborating with Engagement Managers, Developers, and other Consultants, you will ensure a seamless customer experience and become the technical solution designer for each engagement.
Key Responsibilities:
Requirements:
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The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
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