Technical Product Manager

Are you looking

To make meaningful changes at the fastest-growing tech company in Japan?
For a fair, highly flexible, inclusive working environment where anyone, regardless of their background, can make an impact?
To build the next bold idea in customer acquisition and revenue growth through conversational commerce technology
For a place where things are not just fast - but they happen now?

We Are Zeals - “Designing conversations. Driving conversions.”

Zeals is not another chatbot. Our automated chat solution and conversational technology change how consumers purchase or act online. Zeals converts customers who appear "unengaged" to become "valuable" through designed chat on Messaging Apps. Using AI-powered, human-designed conversation flows across chat platforms, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience. Our last 3 years have been phenomenal. We have captured the heart of many businesses in Japan, with over 480 enterprises relying on our chat commerce offering to boost their mobile business.

The goal is simple: to “revolutionize hospitality on the Internet” by unlocking digital customer service experiences that were limited to physical stores previously.

Just Getting Started…

With more than 480 enterprise companies worldwide already utilizing our product, we are perfectly poised to seize market share and fuel exponential growth in the US market, with an eye on global expansion. Investors have taken note of our potential, leading us to recently secure nearly $40 million in funding, backed by Salesforce Ventures.

As our Technical Product Manager

As a TPM on the Platform team, you will play a key role in supporting our clients while driving product-led growth.

Your typical day with us will involve leading backend services development, focusing on message processing, inbound and outbound messaging, and channel integrations (LINE, Meta, TikTok, WhatsApp). You’ll also work on enterprise/data integrations, API integrations, and data engineering initiatives, such as building a robust Data Warehouse. Additionally, you’ll oversee integrations with payment gateways, CRM platforms (Salesforce, Criteo), e-commerce/ERPs (SAP, Shopify), and building out APIs. You will collaborate closely with cross-functional teams, identify business and technical requirements, and help shape the vision and roadmap for Zeals' technical infrastructure. Japanese proficiency is highly preferred to excel in this role.

Your Typical Day With Us:

Drive the development and scaling of backend services, ensuring seamless integration with messaging platforms and data systems.
Collaborate with engineering, product, and business teams to prioritize features, resolve technical challenges, and meet business objectives.
Define API requirements and manage third-party service integrations.
Partner with Data Engineering teams to design and optimize data pipelines for analytics and reporting.
Establish a clear technical vision for channel integrations, payment gateways, CRM/e-commerce platforms, and enterprise-specific AI Agent features.
Lead cross-functional meetings to align backend development initiatives with product and business targets.
Monitor and resolve technical issues in message processing, ensuring high system performance and reliability.
Act as a bridge between business and engineering teams, translating complex technical requirements into actionable development plans.
Stay updated with the latest trends in backend services, messaging APIs, and AI-driven conversational technologies to continuously improve the technical roadmap.

What You’ll Need:

Native or business proficiency in English.
3+ years of experience in product management for backend services, APIs, or data systems.
Proven ability to manage complex technical projects, from ideation to launch.
Strong understanding of messaging APIs (e.g., LINE, Meta, TikTok, WhatsApp), channel integrations, and payment gateways.
Familiarity with data engineering, including Data Warehousing and ETL processes.
Experience with CRM and e-commerce/ERP platforms (e.g., Salesforce, Criteo, SAP, Shopify).
Excellent communication and stakeholder management skills, with experience working across cross-functional teams.
Bachelor’s degree in Computer Science, Engineering, or a related field.
Business proficiency in Japanese language (preferred).

What Makes You Stand Out:

Hands-on experience with backend technologies and APIs.
Prior experience in enterprise or data integrations, particularly in Japan.
Strong knowledge of system design, scalability, and distributed systems.
Experience working in a startup environment, driving technical innovation and growth.
Familiarity with Japanese business culture and ability to communicate effectively with Japanese stakeholders.

Don’t just take our word for it

Zeals has received the LinkedIn Top Startups award twice in a row. We believe this is a testament to our growth and our ability to attract great talents–who could potentially be your colleagues!

Ready to roll up our sleeves

We obsess over bringing hospitality to everyone–be it our customers or you! You’re an individual with unique needs. So, while we can’t attract you with ping-pong tables or all-you-can-drink espresso bars, we promise you a once-in-a-lifetime experience and co-workers that you can brag about to your friends, family, or anyone you meet the next time you go out for a party! As an employer, we are ready to roll up our sleeves and change the status quo to make your experience better!

Salary Range : competitive (performance review every 6 months)
Performance review: twice a year
Holidays: 10 days paid holidays during the first year, weekends off, national holidays, summer and winter holiday
Visa support: We sponsor visas for the right candidates. You can expect full visa support from our professional HR team.
Flexible working: Highly flexible, remote-first international organization