Senior Technical Support Engineer, Tableau

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Tableau, a Salesforce company
Tableau helps people see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organization. Global enterprises, early-stage startups, nonprofits, and governments all use Tableau’s intuitive software to quickly transform their data into actionable insights. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world!

Position Summary:
The Senior Technical Support Engineer works primarily with enterprise customers of Tableau’s server and core server products, proactively assisting them with post-sales installation, configuration and set up tasks, or customers of Tableau’s Desktop products, proactively assisting them with post-sales installation, data connectivity, performance and analysis of data. Responsibilities include owning and resolving highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Tableau products.

Knowledge and Skill Requirements:

* Demonstrated success as a highly creative, curious technologist and problem solver
* Demonstrated success in mentoring and training others
* Demonstrated ability to juggle and prioritize a high volume workload while handling details accurately, in a timely manner, and under pressure
* Demonstrated ability to multi-task, handle frequent interruptions, solve problems, and make decisions in a fast paced environment
* Strong interpersonal skills, demonstrated by the ability to: listen to and empathize with others; convey confidence; provide exemplary levels of service; resolve conflict effectively; collaborate with and facilitate small groups
* Deep understanding of the value of Diagnostic Troubleshooting
* Excellent case worker (skilled at Case Administration, response writing, and call handling)
* Solid understanding of how to create Tableau visualizations and accurately analyze the data to determine metrics and trends
* Excellent organizational skills
* Excellent verbal, written, & presentation skills (specifically in the documentation and presentation of findings), as the role requires heavy interface with customers, Tableau management (at all levels), external vendors, and other strategic partners
* Ability to learn new technologies and concepts quickly
* Must be able to work independently with limited guidance
* Demonstrated ability to multi-task, handle frequent interruptions, solve problems, and make decisions in a fast paced environment strongly preferred

Education/Experience:

* 4+ years demonstrated experience supporting and troubleshooting commercial software applications, and/or a minimum of 1.5 to 2 years’ experience as a Tableau Technical Support Engineer
* Demonstrated experience supporting enterprise level, mission-critical applications
* Degree or Relevant Work Experience Preferred

Preferred Skills

* Relational database experience a plus

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.