Introduction
The sector of Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring.
Job Mission
The mission of the DUV Field Service Engineer(FSE), All relevant knowledge and supporting the customer in the use of these systems in his production process.
These supports are run by 24/7 in a customer production environment for achieving all committed system performance.
Job Description
As a Field Service Engineer(FSE) of ASML Semiconductor equipment (Lithography), will support customer with operational equipment support, performance monitoring, mechanical/pneumatics/electrical/optical repairs/servicing and maintenance.
In case difficult issue happen, need escalate to upper line to get suitable help in proper timing to secure committed performance to customer.
FSE need to be onsite support by 24hx7days coverage. In order to do it, should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment and can work flexibly, Can accept shift working (12 hours , day or night) in case need.
Main Responsibilities
•On-site work by shift pattern, quick response for the machine issues.
•Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
•Answer customer questions and assist customers in a professional manner.
•Maintain logbook, Monitoring machine status, Machine Health to prevent USD.
•First responder on the machine for Executes Unscheduled and Scheduled maintenance.
•Diagnose – Find root error, search relevant known issue.
•Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
•Initiate escalation if needed.
•Ensure SO quality & thoroughness including PCCSIM and escalation evaluation to identify lessons learned.
•Place an emergency order to logistics in case of part tool NAV.
•Manage Part/Tool Order and Return process with follow the Perfect Part return Pack/re-pack WOW.
•Manage the cycle time of stock aging – to meet the local KPI.
•Back end call handling – confirm the material, create MN, close SO, initiate IRP.
•Monitor safety situation – if situation assessed unsafe; stop work and initiate safety escalation.
•Maintain configuration as specified.
Language Proficiency (English/Japanese)
•Native level Japanese skill is required
•Fundamental English skill is preferred (around TOEIC 550)
Education
up to technical college
Work Experience Level
Preferably experience with Semiconductor tool/equipment or complex mechatronics systems (Aerospace, Robotics, Factory Automation, Actuators, Motion control or industries with related technologies)
Experience/knowledge with photographic exposure manufacturing process, application or etching manufacturing process, inspection equipment, film equipment Industrial Machinery (Electronics) Service/Maintenance experience are preferred
Personal skills
•Native level Japanese skill is required.
•Fundamental English skill is preferred (around TOEIC 550).If not, motivation to learn English and increase TOEIC score in first year on the job is required.
•Self-motivated and flexibility.
•Pragmatic attitude, motivated, pro-active, self-driven and flexible.
•High sense of responsibility and devotion.
•Good team player who is committed to the success of ASML.
•Strong analytical ability and focus on problem solving.
•Off line analysis capability.
Context of the position
•Supporting platform is mainly KrF Dry (XT8x0) and few XT wet, YS system, and few NXT systems.
•On site support 5x8 hours and rotation standby in off hour and weekend. Sometimes need to do extend or shift working (12 hours , day or night) in case unscheduled system trouble or urgent situations.
•Monitor system status and take an action in case system issue happened.
•Communicate customer about Day by day operation.
•Escalate issue to upper line if needed.
•Maintain system maintenance plan and align with customer about secure machine time and execution.
•Discuss issue with colleagues in other group.
Other Information
•Our customer has x3 sites in Japan so required Flexibility to travel to other sites for support to fill gap in each site situations.
•Flexibility required for the possibility of domestic or oversea transfer in the future, dependent on business needs.
•Sometimes need support to other site in Japan or other country (2 weeks to few months).
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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