Manager – Digital Customer Success The Manager, Digital Customer Success is responsible for leading and developing a team of Customer Success Managers to drive revenue retention and growth across business lines in . Through collaboration with internal partners, this role helps coach
Japanese IT venture builder company known for its innovative designs and development in fields such as web design, graphic design, and user experience (UX) design. ウェブデザイン、グラフィックデザイン、ユーザーエクスペリエンス（UX）デザインなどの分野で革新的なデザインと開発で知られる日本のマーケティングSaaS企業。 What will you do? * Building relationships with clients *
Work Schedule Other Environmental Conditions Office Job Description When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that
Company Description Renesas automotive MCUs hold the No. 1 W/W market share, and we are planning to expand the product lineup for further business growth. This expansion also requires us to strengthen the organization accordingly with
Description •Drive process improvements in customer service operations, providing oversight and direction for process optimization of order management, inquiry management and communication with internal /external customers including outsourced day-to-day operations of MedTech Japan. •Collaborate with Customer Service operations team
本ポジションはサービスセールスマネージャーとしてサービス領域で率先してビジネス拡大を図り,チームをリードしていくポジションです。 JJSV Technical Service部門において,サービス保守契約(POSを含む)の販売,プロモーション,サービス開発を行うポジションです。自らが営業(Service Sales Manager)として,部内フィールドサービスチームや社内コマーシャル部門と良好な関係を構築し,ハイタッチサービスを顧客,ビジネスパートナーへ提供します。また,新しいサービスビジネスを開発•開拓し業務を拡大することや,マーケティング手法を用い,新しい方法で新しいサービスを市場に提供します。 サービスセールスとして •売上,利益に貢献することを目的とし,四半期毎,年間の目標を達成するためのサービスセールス業務を行う •JJSVのサービスメニューの中で,オポチュイティ―発掘から提案,契約締結の営業アクションを実施し,コマーシャル部門及びパートナーへハンドオーバーしお客様へ,サービスを提供完了まで責任をもって遂行する •JJSVコマーシャル部門およびビジネスパートナーの新規や既存の関係者と良好な関係を構築し,要件を適切に理解し,関連部門との調整を円滑に行い,お客様の期待を上回る提案書を作成するといった営業活動をすることで,売り上げ,利益を拡大する •大型案件を個々に精査しオーナーシップをもって案件ごとにお客様への営業を行う •Opportunity分析に基づき,各種ツールを提供しJJSVの営業を行う •お客様からエスカレーションされたサービスセールス案件を迅速に解決処理する •売り上げが目標に達しないときは自ら解決に向け行動を起こし達成へ最大限の行動を実施する •お客様へ提供するサービスを通じてお客様満足度を維持•向上させる リーダーとして •メンバーとのチームビルディングを図る •BP戦略に則した日本での戦略策定とビジネスデベロップメントを実行する •案件のPipe Line管理,Activity等のKPIの管理と上司への定期的報告を行う •コマーシャル部門のマネジャー(RSM•AMなど),国内パートナー,AP Service Operationチームと良好な関係を作り,連携して予算を達成する ジョンソン•エンド•ジョンソンは,健康こそすべてだと考えています。ヘルスケアイノベーションにおける私たちの強みが,複雑な病を予防•治療•治癒し,治療をよりスマート化した,低侵襲なものに進化させ,一人ひとりの患者さんに合ったソリューションを提供することができる世界を築く力になります。 Innovative MedicineとMedTechにおける専門性を生かし,将来の飛躍的な進化に向けてヘルスケアソリューションの幅広い領域でイノベーションを推し進め,人々の健康に大きなインパクトを与えていきます。 https://www.jnj.com/必須スキル•経験•知識 •病院向けビジネスでの営業スキル,経験を有し,経験5年以上が望ましい •営業マネジャーもしくはリーダー経験 •新規事業開拓スキル•マーケティングスキル •Windows 11, M365に関する基本スキル •ネゴシエーションスキル •論理的なコミュニケーション能力 •各部門と良好な関係を築く能力 •レポ―ティング及びプレゼンテーションスキル
About The Team Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise. OpenAIs customers represent a range of diverse backgrounds and maturity, from
Our Enterprise Customer Success Manager (CSM)’s works closely with customers to discover their business needs and then coach them on the best way to use Tricentis testing tools in order to obtain business value and exceed their targeted business
To achieve the business plan: •Operates and manages smooth and cost-effective operations related to Visions warehouse operation and domestic transportation •Lead vendor management and develop the effective 3PL model •Monitor KPI/SLA and work with team/vendors to
Minimum qualifications: Bachelors degree or equivalent practical experience. 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing role. Ability to communicate in English and Japanese fluently to interact with internal
Summary Posted: Jun 5, 2024 Weekly Hours: 37.5 Role Number: 200540219 As Steve Jobs said in 1997 when introducing the Apple Store Online: “We make amazing products. We should have an amazing purchasing experience.” Twenty-five years
We are looking for a Customer Success Manager (CSM) to join us in Tokyo! As a subject matter expert of our Risk Intelligence solutions post-sale, you will help to differentiate customer experience and lead a successful customer adoption, retention and
職種 正社員 職務明細 CXG is a global Customer Experience Consulting and Services firm, that specializes exclusively in serving premium and luxury brands. We help our clients transform their experiences to achieve meaningful impact. We partner with premium
Our goal is to overcome language barriers and bring cultures closer together. In order to achieve that goal, we are using our expertise in artificial intelligence and neural networks to create technologies that make communication faster,
Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation
Company Description LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
Customer Success Manager, Japan Our Customer Success Managers are the point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary mission will
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more
