企業概要 Digitas is The Connected Marketing Agency of Publicis Groupe - committed to helping brands better connect with people through strategy, design and data excellence. Overview Digitas, The Connected Marketing Agency of Publicis Groupe, is seeking a Manager
カスタマーサポート（業務委託・在宅勤務） TOKYO /MARKETING – JAPAN /CONTRACT APPLY FOR THIS JOB 私たちはサンフランシスコを拠点とし、英語ネイティブが提供するオンライン英会話サービスを展開しています。現在、世界130ヶ国以上の英語学習者が利用する、最先端の技術で開発された、最新のオンライン英会話サービスです。 このポジションの主な業務内容は、日々英語学習に励む日本人受講者からの問い合わせに、メールでサポートを提供することです。在宅勤務で出社の必要がないので、全国どこからでも業務が可能です。 カスタマーサポートの経験を活かしたい、英語を使った仕事がしたい、言語学習者を応援したい、海外のスタートアップを経験してみたい、そんな方からのご応募をお待ちしております！ ■ 契約内容 契約形態：アメリカ本社との業務委託（フリーランス） 勤務地：在宅 勤務日：月ー金（土日祝休み） 勤務時間：9:00 - 18:00 （実労働：8時間） 特別休暇：年末年始、夏季休暇、＋年10日 報酬：月額 ■ 主な業務内容 日本人のオンライン英会話サービス利用者へのメールサポート 主な問い合わせ内容：アカウント関連、技術的な問題、英会話スキル向上に関する相談 対応件数：1日50件〜80件程度 使用ツール：Zendesk、Slack、Google Suite、Jira、Confluenceなど 海外チームへのエスカレーション業務あり（英語） ■ 必須スキル 日本語でのメールサポート経験1年以上 基本的なPCスキル（Google SuiteまたはMicrosoft
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